Turn Your Phone System into a Smart Revenue Engine
Instantly Leverage TotalCX Conversational AI to:
- Drive Sales Conversations & Conversions
- Calculate True Marketing Return on Investment
- Improve Customer Satisfaction & Retention
Now, That’s Smart!
Tap Into Real-Time Conversational Data to Fuel Business Growth
Whether you run a small business, a professional contact center or any organization in between, conversations with customers drive day-to-day business.
But customer interactions also contain a wealth of actionable data that can fuel exponential growth.
For the first time, you can tap into this business intelligence instantly and economically with the TotalCX, Customer Experience Platform.
TotalCX is an AI-driven, cloud-based service that overlays your on-prem or cloud phone system with smart functionality:
- Real-Time Conversation Analysis
- Call Recording, Indexing & Transcription
- Rich Dashboard & Analytics
- Call Accountability & Compliance
See TotalCX Real-Time Results in Action!
TotalCX is delivered “as a service,” so there are no upfront costs. Enjoy the benefits of TotalCX as an affordable pay-as-you-go subscription.
See What TotalCX Can Do for Your Business
TotalCX Drives Customer Retention & Revenue Growth
TotalCX is the only customer experience platform that combines AI and automation technology to help businesses identify and respond to situations and opportunities in real-time.
No More Missed Revenue Opportunities
TotalCX multiplies the effectiveness of customer-facing teams. Whether voice or text, TotalCX call recording and real-time conversational AI technology captures and analyzes communications, automatically alerting stakeholders to accelerate decision-making that results in more sales and more satisfied customers.
TotalCX Comes with Core CX Features
The TotalCX Customer Experience Platform works with your existing on-premises or cloud-based phone system. It also works with any Unified Communications as a Service (UCaaS) or Contact Center as a Service (CCaaS) solution.
All affordable subscription plans include these core features:
Inbound & Outbound Call Recording
Record 100 percent of incoming and outbound calls for total accountability.
Integrate any CRM for optimized lead tracking, call monitoring and conversion probability.
Keyword & Key Phrase Extraction
Automatically detect keywords and phrases in live conversations and convert them to text.
Get email notifications that a keyword or phrase was detected in a completed customer call.
Upgrade TotalCX with Add-On Solutions
Understand what happened on a phone call at a glance with human written summaries about each call.
View transcripts of calls in progress with automatic keyword or phrase highlighting.
SMS/Email alerts let you know instantly when a keyword or phrase has been detected.
Call Center Seats
Enable sales or service reps to field inbound and outbound calls as a team with call routing and more.
Grade agent interactions with customers for assessment and call performance training.
Get unprecedented real-time tracking, recording, and transcription of mobile calls and texts.
Call Performance Training
Train your agents on technique – not call scripts – for lasting improvements in call performance.
TotalCX Works for Businesses of All Sizes & Industries
TotalCX has experienced award-winning success in the automotive industry and can benefit a range of organizations across industries, such as:
Hotels & Convention Centers
Bars & Restaurants
Telecom & Media
Real Estate Agencies
TotalCX Customer Experience Platform
START with Your Existing Phone System
Get all TotalCX core features via API to your existing cloud PBX, UCaaS or CCaaS system.
Get all TotalCX core features via API to your existing on-premises PBX system.
- CRM Integration
- Keyword & Key Phrase Extraction
- Post-Call Alerts
- Inbound & Outbound Call Recording
- Call Summaries
- Call Scoring
- Call Summaries
- Call Scoring
- Real-time Transcription
- Real-time Alerts
Call Center Seats
Ready to Customize Your TotalCX Customer Experience?
The TotalCX Partner Program is a Win-Win!
The TotalCX Customer Experience Platform positions you to help your business customers to drive and retain revenue.
Give your customers the keys to a proven revenue growth engine and experience these rewards:
- Earn satisfied customers and improve retention and MRR
- Sell more complementary services to satisfied customers
- Get referrals from customers-turned-advocates
Plus, TotalCX is an add-on solution that offers these key advantages for you and your clients:
It works well over any existing on-premises phone system, cloud PBX, UCaaS or CCaaS Solution.
No Rip & Replace
There’s no need to swap out an existing communications solution that you sold them previously or they’re not ready to part with.
No Contract Conflicts
You don’t have to wait until the customer’s hosted phone service contract is in renewal to make the sale.
Your customers can benefit from TotalCX’s superior functionality right away.
See What TotalCX Can Do for Your Customers
Partner with TotalCX
We deliver the TotalCX Customer Experience Platform with partners in two go-to-market models.
Get Ready to Win with TotalCX
Want to learn more or share information about the TotalCX Customer Experience Platform with your team? Check out these resources:
TotalCX Platform Flyer
TotalCX Customer Service & Help Desk
See the TotalCX Customer Experience Platform in Action
Contact Us to Schedule a Demo Today!