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“To know your customer is to know their experience.”

    InteractiveTel Hosted Phone System & TotalCX Customer Experience Platform

    InteractiveTel cloud-based business phone system offers comprehensive communications functionality and unmatched, AI-powered functionality that helps automotive dealers identify and respond to service issues and sales opportunities in real time.  No more missed revenue opportunities

    TotalCX patented conversational AI platform revolutionizes lead sourcing and conversion, sales monitoring and service monitoring. By delivering actionable data in real time, InteractiveTel innovative cloud-based solution is more than a phone system – it’s a smart business intelligence tool.

    Whether voice or text, TotalCX call recording and real-time conversational AI technology captures and analyzes communications, automatically alerting stakeholders to accelerate decision-making that improves customer experience and business results.

    TotalCX Customer Experience Platform is rich in features that have a big impact on a business’s bottom line. Using the power of artificial intelligence, users can exponentially multiply the capability and effectiveness of all types of sales and service teams. This functionality, combined with proprietary CALL TRACKING, RECORDING and REPORTING FEATURES, means better service, faster sales and more satisfied customers.

    What is TotalCX?

    Think, Observe, Teach, Assess, and Listen. TOTAL encompasses our philosophy on how to provide an excellent customer experience.
    Think about the customer and what they want. What are their needs? How can you make their experience better?
    Observe the customer’s interactions with your company. These interactions help you to understand the customer experience and identify areas of improvement. 
    Teach employees key ways to provide an excellent customer experience, including the use of automation and AI technology and soft skills such as active listening and empathy.
    Assess the quality of the customer experience regularly, including the performance of employees and departments.
    Listen to the customer’s suggestions and complaints. This feedback loop helps to identify areas that need further improvement.
    TotalCX is a comprehensive approach to customer experience management that combines automation, AI technology, ongoing training, real-time assessments, and staff augmentation. By following these steps, companies can ensure that they are providing an excellent customer experience at all times.

    Bring your own Call Tracking Provider

    While TotalCX works best with InteractiveTel, we support all call tracking providers, including CarWars, CallRevu, and others.

    We integrate with Popular DMS, CRM and Marketing Automation Tools

    Why Leading Auto Dealers Depend on Us

    Now that we are on the InteractiveTel platform, we are getting more involved with critical LIVE calls and gaining a lot more deals in both Sales and Service.

    – CARLO CASTILLO
    CRAIG ZINN AUTOMOTIVE GROUP

    Every inbound call is recorded, if it hits my phone system I have a record of it and it makes my life so much easier.

    – JOHN VINCENT
    APEX AUTOMOTIVE GROUP

    Only with InteractiveTel are we able to listen to all calls across all departments. That’s the biggest value added for us.

    – BRIAN COLE
    ED NAPLETON AUTO GROUP

    =

    See What TotalCX Can Do for Your Business

    Set Up a Demo

    19500 SH 249, Suite 550

    Houston, TX 77070

    +1.833.290.0010
    sales@totalcx.com

    Terms of Use. Privacy Policy.
    Copyright     © InteractiveTel, LLC, d.b.a. TotalCX. 2023. All Rights Reserved.

    “To know your customer is to know their experience.”

      InteractiveTel Hosted Phone System & TotalCX Customer Experience Platform

      InteractiveTel cloud-based business phone system offers comprehensive communications functionality and unmatched, AI-powered functionality that helps automotive dealers identify and respond to service issues and sales opportunities in real time.  No more missed revenue opportunities

      TotalCX patented conversational AI platform revolutionizes lead sourcing and conversion, sales monitoring and service monitoring. By delivering actionable data in real time, InteractiveTel innovative cloud-based solution is more than a phone system – it’s a smart business intelligence tool.

      Whether voice or text, TotalCX call recording and real-time conversational AI technology captures and analyzes communications, automatically alerting stakeholders to accelerate decision-making that improves customer experience and business results.

      TotalCX Customer Experience Platform is rich in features that have a big impact on a business’s bottom line. Using the power of artificial intelligence, users can exponentially multiply the capability and effectiveness of all types of sales and service teams. This functionality, combined with proprietary CALL TRACKING, RECORDING and REPORTING features, means better service, faster sales and more satisfied customers.

      What is TotalCX?

      Think, Observe, Teach, Assess, and Listen. TOTAL encompasses our philosophy on how to provide an excellent customer experience.
      Think about the customer and what they want. What are their needs? How can you make their experience better?
      Observe the customer’s interactions with your company. These interactions help you to understand the customer experience and identify areas of improvement. 
      Teach employees key ways to provide an excellent customer experience, including the use of automation and AI technology and soft skills such as active listening and empathy.
      Assess the quality of the customer experience regularly, including the performance of employees and departments.
      Listen to the customer’s suggestions and complaints. This feedback loop helps to identify areas that need further improvement.
      TotalCX is a comprehensive approach to customer experience management that combines automation, AI technology, ongoing training, real-time assessments, and staff augmentation. By following these steps, companies can ensure that they are providing an excellent customer experience at all times.

      Bring your own Call Tracking Provider

      While TotalCX works best with InteractiveTel, we support all call tracking providers, including CarWars, CallRevu, and others.

      We integrate with Popular DMS, CRM and Marketing Automation Tools

      Why Leading Auto Dealers Depend on Us

      Now that we are on the InteractiveTel platform, we are getting more involved with critical LIVE calls and gaining a lot more deals in both Sales and Service.

      – CARLO CASTILLO
      CRAIG ZINN AUTOMOTIVE GROUP

      Every inbound call is recorded, if it hits my phone system I have a record of it and it makes my life so much easier.

      – JOHN VINCENT
      APEX AUTOMOTIVE GROUP

      Only with InteractiveTel are we able to listen to all calls across all departments. That’s the biggest value added for us.

      – BRIAN COLE
      ED NAPLETON AUTO GROUP

      =

      See What TotalCX Can Do for Your Business

      Set Up a Demo

      19500 SH 249, Suite 550

      Houston, TX 77070

      +1.833.290.0010
      sales@totalcx.com

      Terms of Use. Privacy Policy.
      Copyright       © InteractiveTel, LLC, d.b.a. TotalCX. 2023. All Rights Reserved.

      The most comprehensive communications solution

      “To know your customer is to know their experience.”

        AI observation of all customer interactions

        Industry-Leading Call Tracking Solution

         

        Calls organized by intent (looking to buy, requesting service, etc)

        Immediate notification of missed opportunities

        Get Reports and Actionable Analytics

        InteractiveTel Hosted Phone System & TotalCX Customer Experience Platform

        InteractiveTel cloud-based business phone system offers comprehensive communications functionality and unmatched, AI-powered functionality that helps automotive dealers identify and respond to service issues and sales opportunities in real time.  No more missed revenue opportunities

        TotalCX patented conversational AI platform revolutionizes lead sourcing and conversion, sales monitoring and service monitoring. By delivering actionable data in real time, InteractiveTel innovative cloud-based solution is more than a phone system – it’s a smart business intelligence tool.

        Whether voice or text, TotalCX call recording and real-time conversational AI technology captures and analyzes communications, automatically alerting stakeholders to accelerate decision-making that improves customer experience and business results.

        TotalCX Customer Experience Platform is rich in features that have a big impact on a business’s bottom line. Using the power of artificial intelligence, users can exponentially multiply the capability and effectiveness of all types of sales and service teams. This functionality, combined with proprietary CALL TRACKING, RECORDING and REPORTING features, means better service, faster sales and more satisfied customers.

        What is TotalCX?

        Think, Observe, Teach, Assess, and Listen. TOTAL encompasses our philosophy on how to provide an excellent customer experience.
        Think about the customer and what they want. What are their needs? How can you make their experience better?
        Observe the customer’s interactions with your company. These interactions help you to understand the customer experience and identify areas of improvement. 
        Teach employees key ways to provide an excellent customer experience, including the use of automation and AI technology and soft skills such as active listening and empathy.
        Assess the quality of the customer experience regularly, including the performance of employees and departments.
        Listen to the customer’s suggestions and complaints. This feedback loop helps to identify areas that need further improvement.
        TotalCX is a comprehensive approach to customer experience management that combines automation, AI technology, ongoing training, real-time assessments, and staff augmentation. By following these steps, companies can ensure that they are providing an excellent customer experience at all times.

        Bring your own Call Tracking Provider

        While TotalCX works best with InteractiveTel, we support all call tracking providers, including CarWars, CallRevu, and others.

        We integrate with Popular DMS, CRM and Marketing Automation Tools

        Why Leading Auto Dealers Depend on Us

        Now that we are on the InteractiveTel platform, we are getting more involved with critical LIVE calls and gaining a lot more deals in both Sales and Service.

        – CARLO CASTILLO
        CRAIG ZINN AUTOMOTIVE GROUP

        Every inbound call is recorded, if it hits my phone system I have a record of it and it makes my life so much easier.

        – JOHN VINCENT
        APEX AUTOMOTIVE GROUP

        Only with InteractiveTel are we able to listen to all calls across all departments. That’s the biggest value added for us.

        – BRIAN COLE
        ED NAPLETON AUTO GROUP

        =

        See What TotalCX Can Do for Your Business

        Set Up a Demo