When you invest in software for your business, you expect to see results. Financial results. Maybe even improved time management results. Whatever the metric, you expect to see it reflected in the software and on the bottom line.

HOUSTON – April 16, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, has added Sandler Partners, North America's fastest-growing independent telecom, cloud, and IT solutions distributor to its partnership...

Here are your Top Twelve Reasons to deploy TotalCX in your dealership.

In 2021, Google and TotalCX completed a review of almost 1000 inbound calls to car dealerships. In it they found opportunities for car dealers to identify calls by intent and improve the overall outcome of the calls -- and customer experience.

Owen Moon and Fred Lennartz interview Gary Graves and Jennifer Sanford about the benefits that TotalCX provides to Fixed Ops managers and staff. {% video_player "embed_player" overrideable=False, type='hsvideo2', hide_playlist=True,...

HOUSTON – February 27, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, has promoted long-time employee, Jonathan Jackson, to its Chief Experience Officer role.

In this video, Jim Fitzpatrick and Gary Graves discuss customer experience and the ways dealerships can reduce "customer effort" to deliver consistent customer experience resulting in better business outcomes.

At NADA 2024, Jim Fitzpatrick interviewed Jack Behar about SPAM calls, how dealership outbound calls are often flagged as "potential SPAM" and how dealerships can correct that for their prospects and customers.

Ted Ings interviews Gary Graves and discusses the impact of increased "customer effort" on overall dealership satisfaction ratings -- and how to improve that metric. {% video_player "embed_player" overrideable=False, type='hsvideo2',...

Even if you didn’t win the $10k hole-in-one contest, you can still win with a TotalCX telephone solution.