News, Views & Videos

HOUSTON – April 16, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, has added Sandler Partners, North America's fastest-growing independent telecom, cloud, and IT solutions distributor to its partnership...

HOUSTON – February 27, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, has promoted long-time employee, Jonathan Jackson, to its Chief Experience Officer role.

HOUSTON – January 18, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, is expanding its senior leadership team and hiring Ammar Zuriki as Chief Technology Officer. Ammar brings 20+ years of leadership...

Integration with ICOM AI enables Elead Users to see SMS interactions in CRM

HOUSTON – November 28, 2023 – TotalCX, the leading provider of AI-driven customer experience management solutions, is expanding its investment in marketing with manpower and technology. Today, TotalCX announces that Jennifer Sanford, founder of...

The list recognizes individuals promoting diversity, equity and inclusion in the technology channel.

Since engaging with SenseiCX, under the guidance of Mark Rodriguez and Stephen Kaplus, we’ve seen a substantial improvement in our service department’s performance.

Here are your Top Twelve Reasons to deploy TotalCX in your dealership.

(Originally posted on LinkedIn by Mark Rodriguez) Last month we talked about the VALUE of deploying the Guided Discovery Method when training your Sales, Service and BDC team members. We learned that this method is a strategic learning process that...

In 2021, Google and TotalCX completed a review of almost 1000 inbound calls to car dealerships. In it they found opportunities for car dealers to identify calls by intent and improve the overall outcome of the calls -- and customer experience.

(Originally posted on LinkedIn by Mark Rodriguez)

A benefit of using a mobile phone today is that the device will tell us if an incoming call is potentially Spam. But, sometimes, the calls labeled as Spam are from businesses that we do business with – like the doctor’s office or a bank. As car...

Mark Rodriguez takes us “beyond the script” in his methods of training sales and service reps on proper customer handling techniques.

Mark Rodriguez captures it best with his description of the value of Guided Discovery Learning in BDC Training. Listen in! {% video_player "embed_player" overrideable=False, type='hsvideo2', hide_playlist=True, viral_sharing=False,...

Owen Moon and Fred Lennartz interview Gary Graves and Jennifer Sanford about the benefits that TotalCX provides to Fixed Ops managers and staff. {% video_player "embed_player" overrideable=False, type='hsvideo2', hide_playlist=True,...