TotalCX Adds Sandler Partners to its Partnership Team

HOUSTON – April 16, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, has added Sandler Partners, North America's fastest-growing independent telecom, cloud, and IT solutions distributor to its partnership program. 

Sandler Partners’ leading network of independent sales experts helps organizations manages the complexity of technology solution design and sourcing with the complete sales engineering and sales support Partners need to succeed. By working with over 200 technology suppliers across all categories, Sandler Partners is able to assist organizations of all sizes and verticals to solve specific challenges and meet their goals.

"The Sandler Partners community is an ideal outlet for the TotalCX product suite. We bring a unique telephony solution with the added benefit of the most sophisticated call performance technology on the market today. Our investment over the last several years in AI has allowed us to grow beyond the typical tracking solution and offer more sophisticated conversation management tools. Sandler Partners will be able to integrate this functionality along with their existing solutions to benefit their clients,” says David Malone, Chief Sales Officer for TotalCX.

“Improving Customer Experience (CX) is a goal for all automotive dealers,” states Caleb Tucker, Senior Vice President, Channel – West & Deep South. “Partners can offer their customers this tailor-made product developed with a deep understanding of the features and requirements that can help improve their sales function and impact growth! It tracks 100% of calls, decreases expenses, listens to every call to encourage/train for improved performance, and integrates easily with CRM and DMS platforms. This is a wonderful example of AI integration and empowerment. It’s easy to see why a majority of the largest dealer groups are already using TotalCX, and why this is a very compelling product Partners can extend to their auto sales customers.”

About TotalCX:

TotalCX provides automotive dealers with a comprehensive approach to customer experience management and combines automation, AI technology, ongoing training, real-time assessments, and staff augmentation. The product suite includes the company's award-winning Hosted PBX, enabling organizations to scale more easily and collaborate more effectively. Our exclusive technology captures and analyzes voice and text communications in real-time, automatically alerting stakeholders to accelerate decision-making that improves customer experience and business results. TotalCX’s solutions are used by more than 6,000 businesses – from startups to Fortune 500 companies. For more information, visit https://totalcx.com/.

About Sandler Partners and Their Community Approach

Sandler Partners helps empower their network of leading independent Sales Partners to bring organizations around the world a comprehensive range of technology solutions, including Cybersecurity, Artificial Intelligence (AI), Connectivity, Cloud, Colocation, Mobility, Internet of Things, and Continuity. Their community focus helps support Partners to identify solutions swiftly and unbiasedly from a diverse Provider portfolio of 200+ suppliers. Partner sales agents, VARs, and MSPs gain access to a robust support network, Sales Engineering expertise, marketing resources, and powerful sales tools like SCOUT, Solutions Finder, Scout for Solutions, and the Marketing Center within the Sandler Portal. This helps give their Partners what they need to do what they do best – deliver quality, value, performance, features, unparalleled expertise, and service to their clients. Members of the Sandler Partner community can rely on the industry’s strongest negotiated agreements and a team dedicated to ensuring all their commissions are found, tracked, and paid.