HOUSTON – January 18, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, is expanding its senior leadership team and hiring Ammar Zuriki as Chief Technology Officer. Ammar brings 20+ years of leadership experience in the software industry and is recognized as a customer-focused and data-driven strategist, capable of delivering scalable products, fostering cross-functional collaboration, and driving customer delight and financial success.
Prior to joining TotalCX, Ammar held the role of Principal Technical Product Manager at Nuance Communications (a Microsoft Company). During his tenure, he played a pivotal role in steering the development of the omnichannel customer engagement solution, focusing extensively on reporting and analytics. Ammar remains at the forefront of technology trends, particularly focusing on the latest advancements in Artificial Intelligence (AI), Natural Language Processing (NLP), and Machine Learning (ML), with a strong emphasis on promoting ethical use of AI.
“TotalCX leads the industry in innovation, particularly in conversational AI management and reporting. The excellence of TotalCX's products and services is truly remarkable. I am honored to contribute to this journey of success and growth, collaborating with such dedicated and talented leaders.” says Ammar.
Gary Graves, CEO and Co-Founder of TotalCX, says “We are thrilled to welcome Ammar to the TotalCX family as our new Chief Technology Officer. His extensive experience and innovative approach to technology make him an invaluable addition to our leadership team. Ammar’s expertise will be pivotal in driving our tech strategy forward, ensuring that we continue to deliver cutting-edge solutions to our clients. We are confident that his vision will significantly contribute to our mission of redefining customer experience in the digital age.
About TotalCX:
TotalCX provides automotive dealers with a comprehensive approach to customer experience management and combines automation, AI technology, ongoing training, real-time assessments, and staff augmentation. The product suite includes the company's award-winning Hosted PBX, enabling organizations to scale more easily and collaborate more effectively. Our exclusive technology captures and analyzes voice and text communications in real-time, automatically alerting stakeholders to accelerate decision-making that improves customer experience and business results. TotalCX’s solutions are used by more than 6,000 businesses – from startups to Fortune 500 companies. For more information, visit https://totalcx.com/.